Difference Between Incident and Problem and Change:-

Difference Between Incident and Problem and Change:-

ITIL process--> information technology infrastructure library

What is an Incident?

A)    An incident is something that needs to be resolved immediately. This can either be through a permanent fix, a workaround or a temporary fix.

Ex:-  Disk space issue, Backup failure and job failure and SQL Server Restarted…..

 What is a Problem?

A) If a incident is repeatedly occurring then we can consider it as a problem. Problems however are not incidents. An incident can raise a problem, especially if there is a high possibility that the incident might happen again.

 Ex:- If a disk space occurs every day, then we can consider this as a problem, and we can work for permanent fix.

What is a Change?

A)     If  you want perform any modification  on the configuration settings in SQL Server, we require a change. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services.

        Ex:-   1. Installing a new  SQL Server.

               2. Applying a patch for SQL Server ( required business approval )..like all the implementation in   SQL server will comes under  Change management.